Troubleshooting
I haven't received my agreement email
Check spam first. If still missing after 10 minutes, request a resend from the investment dashboard.
Last reviewed 08 May 2026
The agreement email goes out within 5 minutes of booking confirmation. If you don't see it:
- Check your spam folder. Gmail and Outlook occasionally classify the first email from any new sender as spam.
- Search your inbox for "Paylap investment agreement" — the subject line is consistent.
- Confirm the email registered to your account. If you signed up with phone, you may have a different email on file than your daily-use one.
If 10 minutes have passed and it's genuinely not there, open the investment from your dashboard and use the "Download agreement" button. The PDF is identical to what was emailed and you can save it from your browser.
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