My KYC is stuck — what now?

By far the most common reason KYC stalls is a small spelling mismatch between the name on Aadhaar and the name on PAN. Even a missing middle name or an extra space can cause a hard reject from the NSDL match.

Other reasons:

• Aadhaar XML from DigiLocker failed to download. Usually a one-time UIDAI issue — retry after an hour.
• PAN entered with a digit transposed. Triple-check, especially if you copy-pasted from a chat.
• Name change after marriage or for any other reason that's reflected on one document but not the other.

If you're stuck, write to info@paylaprealestate.com with the registered phone number and a brief description of where the flow failed. We can usually resolve it within a working day, often by guiding you to a small update on one of the underlying documents.